In episode 81 of The Gradient Podcast, Daniel Bashir speaks to Shiv Rao.
Shiv Rao, MD is the co-founder and CEO of Abridge, a healthcare conversation company that uses cutting-edge NLP and generative AI to bring context and understanding to every medical conversation. Shiv previously served as an Executive Vice President at UPMC Enterprises, managing the provider-facing portfolio of technology investments and R&D. He is a practicing cardiologist in UPMC's Heart and Vascular Institute.
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Outline:
(00:00) Intro
(01:34) Shiv’s medicine/technology/VC background
(05:45) Difficulties for tech in healthcare and how this informs Shiv’s approach
(10:52) “Productivity with a smile” and how AI can make medicine feel more human
(12:35) Shiv’s experiences in medicine and how Abridge’s product helps doctors
(16:10) How the role of a clinical team could evolve
(19:30) Abridge’s partnerships and real-life use cases
(23:00) Shiv’s perspectives on concerns about bias/trust/privacy
(25:25) Clinical decision support vs “automating doctors”
(29:07) Transparency and Abridge’s user experience
(35:20) Algorithmic solutionism vs human-focused approaches to technology development
(38:50) Ways AI might impact healthcare
(41:10) Generative AI applications
(45:00) Generative AI opportunities beyond documentation
(49:25) Innovation and reducing friction, UX
(50:56) Why people make wild predictions about AI
(54:25) What it means to “automate away” a doctor, how we’re misusing the medical workforce
(56:10) Shiv’s advice for people interested in AI + healthcare
(1:00:04) Outro
Links:
Shiv Rao: Enabling Better Patient Care with AI