Towards Human-Centered Explainable AI: the journey so far
Introducing Human-centered Explainable AI (HCXAI) as an approach that puts the human at the center of technology design for AI
My own journey towards a sociotechnically-informed Human-centered Explainable AI has been anything but self-evident. It has been years of work, each “turn” building on the previous one through self-reflection, critique, and refinement. Like Thoreau, I believe the journey is, at times, more than the destination. In that spirit, I would like to give you a sense of that trajectory, which can give you a feel for the evolution of the insights. My hope is that, by vicariously living through my journey, you might be able to develop some intuitions and apply them to your own journey. I will break things down by “turns”—the turn to the machine, turn to the human, and turn to the sociotechnical. I will situate the first two turns using our prior work and return to the cybersecurity story when discussing the turn to the sociotechnical.
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