AI and the Future of Work: What We Know Today
One of the most important issues in contemporary societies is the impact of automation on human work. With AI becoming ever more advanced, what will its impact on automation be?
To contribute to a better understanding of the contemporary realities of AI workplace deployments, the two of us (Davenport and Miller) recently completed 29 case studies of people doing their everyday work with AI-enabled smart machines. Twenty-three of these examples were from North America, mostly in the US. Six were from Southeast Asia, mostly in Singapore. In this essay, we compare our findings on job and workplace impacts to those reported in the MIT Task Force on the Work of the Future report, as we consider that to be the most comprehensive recent study on this topic.